Job Title: Customer Support Administrator
Salary: £26,000 to £28,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday - 7.30am to 16.30pm
COMPANY PROFILE
Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.
They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You'll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!
SKILLS REQUIRED
- 2+ years in Customer based roles
- Excellent communication skills over the phone and email
- Good numeracy skills
- Strong IT skills, excellent working knowledge on Excel
- Full UK licence to get to the location
- Experience within Project Coordination is desirable
RESPONSIBILITIES
- Deliver exceptional customer service and act as a brand representative.
- Manage incoming and outgoing calls, including project follow-ups.
- Oversee the entire order process, from handling inquiries to coordinating deliveries.
- Provide support to customers, sales team, and team leaders in daily operations.
- Scale floor plans, coordinate design requests, and offer product recommendations.
- Interact with suppliers to manage orders, pricing, and stock availability.
- Handle administrative tasks like processing payments, invoicing, and resolving queries.
- Maintain multiple email inboxes and compile weekly operational KPI reports for continuo
ADDITIONAL INFORMATION
- 23 days annual leave + bank holidays
- Christmas closure
- Workplace pension
- Parking on-site
- Modern offices
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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