We are seeking a Property Administrator to join a well-established and busy company based in the local Enfield area.
You will be providing a full professional service and acting as the first point of contact for all customers.
This is a full-time permanent role with core office hours Monday – Thursday 8:30 am – 5:00 pm (1-hour lunch), Friday 9:00 am – 5:00 pm (30-minute lunch).
Hybrid working is available once probation has been passed.
- **Immediate start for the right applicant***
Day to Day of the Role:
- Serve as the first point of contact for customers, handling inquiries with tact and diplomacy.
- Utilise a workflow system to ensure that deadlines and targets are met.
- Log calls and monitor them from start to completion, adhering to the company's SLA.
- Correspond to emails and calls, ensuring efficient property operation.
- Liaise with leaseholders and contractors regarding maintenance issues.
- Manage inquiries, complaints, and maintenance issues effectively.
- Coordinate the booking of appointments and organisation of maintenance works.
- Obtain quotes and organise repairs as needed.
- Assist with the management of the company's growing property portfolio.
- Handle and assist with insurance claims.
Required Skills:
- Proven experience in the property sector.
- Knowledge of Qube is desirable but not essential.
- Good understanding of residential property management and current legislation.
- Effective multitasking and initiative-taking abilities.
- Strong literacy and numerical skills.
- Professional communication skills, including a professional telephone manner.
- Familiarity with Section 20 legislation.
- A common-sense approach is beneficial.
Please apply now for immediate consideration. We will shortlist and contact you only if your application is successful.