Are you an experienced individual in the medical negligence sector, looking to make a meaningful impact in your next role? Do you have a passion for advocating for clients and providing exceptional customer service? If so, Blume could be your ideal workplace!
We are looking to add to our office in Bootle, where you will be part of an experienced team who specialise in helping people who have suffered awful medical negligence trauma and need a lawyer to help them access the justice they deserve.
We are seeking seasoned experts in medical negligence claims to join our team. If you thrive on engaging with clients, actively listening, and advocating for their needs, all while enhancing your own skills and knowledge, we want to hear from you. In this role, you'll leverage your problem-solving abilities to navigate complex information and document detailed case notes, ensuring excellent customer service as the initial point of contact for our clients
Responsibilities
- Initiate outbound calls to potential clients for medical negligence claims.
- Consistently meet and exceed assigned sales targets, striving for a first call resolution as frequently as possible.
- Monitor and achieve KPIs, including but not limited to talk time and number of dials.
- Maintain excellent quality assurance scores by adhering to company guidelines and best practices.
- Work with Team Leaders to assess claims and determine how we can assist the client going forward.
- Demonstrate an understanding of the claims process, providing accurate and relevant information to clients.
- Record and maintain detailed and accurate information related to client interactions in the company's CRM system.
- Display empathy and build rapport with clients to create a positive client journey.
Expectations
- Enjoy talking to different people from variety of backgrounds.
- Listening to people's stories and questioning on the back of it.
- To discuss medical terms with clients.
- Comfortable with listening and talking about injuries including sensitive topics.
- Work well in a vibrant team.
- Accustomed to talking on the phone for long periods of time.
- Have pride in delivering exceptional customer service.
- Ability to build rapport with a variety of people.
- Enjoy hitting targets while maintaining an effective customer experience.
- To live by our values - being Human, being Brave and being Inquisitive.
Benefits
What's in it for you?
- A competitive basic salary
- Weekly accrued bonus
- Perkbox enhanced membership - deals and discounts from over 1,000 household brands!
- Lovely social environment - including quarterly paid company socials and free beer/wine for an after-work tipple.
- Excellent transport links (Bus and Metrolink)
- Free fruit, snacks, and soft drinks
- Employee assistant program and access to GP
- A basic salary of £23,400 plus bonus, we are a Real Living Wage employer - we don't want you scraping by on the bare minimum!
- 28 days holiday, that increase the longer you're with us.
At Blume, we strive to create an inclusive environment where being human, being inquisitive, and being brave are not just ideals, but integral parts of our collective identity. We believe in fostering a culture where each individual feels valued, respected, and empowered to be their genuine self. We embrace diversity in all its forms, understanding that everyone brings unique perspectives and experiences to the table. We encourage a culture of curiosity and exploration, where being inquisitive is not just encouraged but celebrated. Moreover, we recognize the importance of courage and bravery in pushing boundaries, challenging the status quo, and driving meaningful change.