Job Description
We are looking for a highly motivated
Customer Service Advisor
to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.
As our
Customer Service Advisor
you will provide
property management
and
tenancy administration
support services to branches, landlords and tenants.
What's in it for you?
- £22,400 (depending on experience, plus an additional £1,000 once qualified)
- Support in training towards ARLA – NFOPP qualifications
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a
Customer Service Advisor:
The main purpose of your role is to provide a
property management
and
tenancy administration
support
service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.
Skills and experience required to be a successful
Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Additional Benefits:
- Company events
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
Our existing
Customer Service Advisor
team comes from a diverse range of backgrounds including
Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors
Connells Group (known locally as Jones & Chapman)
– one of the largest and most successful
estate
agency
and
property
service
providers in the country – Connells offers a range of services including
residential sales
,
lettings
and
mortgages
- It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of
customer service
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