No prior experience necessary. Training is provided. An appetite to learn and transferrable skills are required.
We are now looking for several Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women.
As a Motor Claims Handler, you will ideally have a background in resolving liability and/or working in credit hire. You will proactively seek evidence to determine who is at fault for the accident whilst managing claims to a resolution.
The role will predominantly be office-based whilst in training with the ability to work hybrid once training has been signed off.
Responsibilities include:
- Handle inbound and outbound calls.
- Request evidence and investigate the circumstances surrounding the accident to determine proximate cause, liability, and confirm indemnity.
- Request relevant documentation to enable an efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
- Nominate or instruct solicitors when required.
- Identify any possible fraud concerns and manage where applicable.
- Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
- Manage own caseload efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.