My clients a family run firm in Norwich are looking for an Operations Supervisor to join their busy and highly successful friendly team
The Role
- Answering calls from prospective customers
- Responding to e mails from prospective clients
- Confirming details to customers for weddings and events – liaising with venues
- Confirming and assigning details to drivers for wedding and events and school runs. Confirming details to passenger assistants about weekly runs.
- Taking payment details and processing transactions
- Converting sales leads from phone calls or face to face into bookings
- Ensure wedding cars are dressed correctly with the required ribbons, bows, drinks and any other item as detailed on the booking forms.
- Ensure all cars are taxed, insured and MOT'd and have the relevant up to date plates.
- Ensuring all vehicles carry safety equipment required to comply with council standards.
- Updating spread sheets for working hours, bookings and invoicing
- Processing of contracts for weddings and events, emailing confirmation to clients and collecting money
- Email marketing to prospective and active customers
- Chasing up older enquires to convert into bookings/offer viewings.
- Accompany prospective customer on viewings
- Filing as required
- Dealing with vehicle defect sheets and updating mechanical sheets so mechanic can carry out repairs.
- Ordering parts for vehicles
- Ensure running sheets are always up to date on a daily basis.
- Diary management
- Weekly planning/organising of specific refreshments for weddings
- Courtesy calls to all customers after bookings have been completed
- Collating Drivers time sheets
- Planning and assisting at wedding shows
- Building relationships with event managers, drivers, PA's and customers
- Ensure all necessary records are completed for audit purposes
- Stock control of office items and site items
- Hold a BDC licence and be prepared to step in and drive if required (we will organise the training/licence)
- Being on call (manning the mobile from home) if drivers are out working nights.
- Alternate weekends are required in peak season to see drivers out from the yard – last check on vehicles.
- Organising team meetings with cleaning mechanical and office staff to make sure we are all aware of weekly requirements.
- Valeting cars if needs must – they do have designated valeter but on occasions rolling sleeves up!
- Ensuring we work to guidelines issues by Norfolk County Council for school runs.
- Maintaining records for each child on our transport and updating accordingly
- Carrying out 8 week checks on driver's licences and recording.
Salary £24,000 - £28,000 dependant on experience
To discuss this opportinity further please call Danny Moloney on or e mail