Job Title: Housing Officer
Location: Middlesborough
Employment Type: Full-time
Salary: £23,000 per annum
Job Description
We are seeking a dedicated and proactive Housing Officer to join our client's team in Middlesborough. This full-time role offers a competitive salary and the opportunity to make a significant impact on the lives of their tenants by ensuring they are well-supported and settled in their homes.
Key Responsibilities
Tenant Support and Advice
o Provide advice to tenants regarding local amenities, schools, GP surgeries, etc., to help them settle and utilise community resources.
o Support tenants with moving in, including providing Welcome and Starter packs and assisting with utility bill registration.
Void and Occupation Management
o Assist the Housing Manager and Maintenance Officer to achieve void turnaround targets for repair works.
o Manage the pre-void and occupation process to ensure smooth transitions.
Tenancy Administration
o Ensure end of tenancy and new lettings comply with administrative, legal, and contractual requirements.
o Work closely with the Local Authority's Housing Officer to clarify tenant rights and responsibilities.
o Escalate potential breaches of tenancy to the Local Authority's Housing Officer and support enforcement of tenancy conditions as needed.
Estate Management
o Conduct regular estate inspections, monitoring cleaning, grounds maintenance, and repairs to maintain high-quality living conditions.
o Identify, report, and monitor repairs and maintenance needs within the designated area.
o Perform minor maintenance tasks to avoid delays and maintain property conditions.
Meeting and Compliance
o Attend internal and external meetings as required, with time off in lieu for meetings outside normal office hours.
o Handle complaints effectively according to procedures, managing each through to completion with support from the Housing Manager.
o Provide advice on anti-social behaviour and escalate issues internally and externally when necessary.
Safety and Record Keeping
o Ensure statutory safety checks are completed and records are maintained appropriately.
o Always comply with contractual and regulatory responsibilities.
o Maintain accurate and up-to-date record-keeping, monitoring, and administrative systems.
Requirements
Experience and Knowledge
o Minimum of 2 years' experience in support work and housing.
o Relevant building maintenance experience.
o Sound understanding of main Health & Safety Regulations, including COSHH and risk assessment.
Skills and Abilities:
o Excellent written and verbal communication skills.
o Ability to create and maintain working relationships with residents, colleagues, and contractors.
o Proactive in sharing ideas for improvements and keen to enhance personal performance.
o Commitment to understanding and fulfilling customer needs, with a willingness to go the extra mile.
o Positive 'can-do' attitude and effective team-working skills.
- Additional Requirements:
o Valid driver's license.
To Apply: Please submit your CV detailing your relevant experience and suitability for the role. We look forward to hearing from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.