The Opportunity:
Nigel Wright Group is delighted to be leading the search for an Account Manager to join a fast growing SaaS business. This is a fantastic solution-based, retention and upsell focused opportunity that would suit a proactive, dynamic individual who is keen to act as a trusted advisor and brand ambassador. Hybrid working pattern with two days based in the Newcastle city centre offices.
Role Profile:
- Achieve commercial targets for both renewals and upselling opportunities
- Provide a first-class customer experience at all times to a portfolio of customers
- Provide expert advice in the company products and services and be a trusted advisor for customers
- Ensure a positive and professional image is projected so effective customer relationships are built and maintained
- Effective reporting and forecasting on the status of the accounts
- Secure appointments and undertake quarterly customer reviews
- Complete all associated customer correspondence and administration tasks to a high standard and in a timely manner
- To ensure the CRM (Salesforce) is kept up to date detailing all customer contact and business secured and with prospects and customers
- Invest time in keeping up to date with the company products and services as they develop
- Invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships
- To build and maintain good working relationships with key colleagues
Person Specification:
- A results driven individual with experience of managing a portfolio of accounts
- A track record of achieving and exceeding financial targets – namely customer retention and upsell
- Demonstrable experience in a sales/target driven environment.
- A strong customer focussed approach with a positive, can do attitude
- B2B Sales/account Management Experience