Do you have previous telephone handling or customer service experience? Are you looking for a new role?
Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This position is a permanent position and the salary is £24,000.
In order to be considered for this position, you must hold a full UK driving licence.
Benefits, Culture and Package for a Customer Service Advisor:
- Salary: £24,000 per annum
- Hours: Rotating shift patterns
Monday - Friday, either 8am - 5pm or 8.45am - 5.45pm
1 in 4 weekends 8am - 2pm (Saturday or Sunday)
- Contract Type: Permanent
- Location: Keynsham
- Full training is provided
- Free parking
- Dogs in the office
- Regular social events
Key Responsibilities of a Customer Service Advisor:
- Dealing with inbound calls from customers and assisting them with their order enquiries and general questions
- Helping customers who are chasing their prescriptions
- Responding to email enquiries
- Liaising with company suppliers to arrange collections, deliveries, item repairs and more
- Communicating with delivery drivers and vets regularly to chase prescriptions and deliveries
Key Skills and Experience of a Customer Service Advisor:
- Full UK Driving Licence
- Experience working in a customer service environment (contact centre, receptionist or call handler)
- Confident and friendly telephone manner, with the ability to adjust your tone when dealing with elderly customers
- Ability to work as part of a team with a good work ethic
- Ability to build and maintain customer relationships
If you have the relevant skills and experience required and are interested in this position, please apply now!
Red Recruitment (Business)