Are you seeking a new full-time permanent job in Customer Service with variety? Would you like to work within a highly reputable, well-established company offering an outstanding benefits package? Is Birstall, West Yorkshire convenient for you? If so, this could be just the job for you!
Customer Service Benefits
- 24 days plus stats
- Pension
- Free parking
- Staff discount Quarterly bonus scheme
- Great team environment
- Close to excellent amenities and a motorway network
Customer Service Responsibilities
- Answering incoming customer calls
- Management and coordination of completing processes for the full life cycle of customer orders from pre-sale inquiries
- Following customer orders through to the delivery and aftersales requirements including technical queries and product warranty
- Work closely with other support functions within the central operations (the role is pivotal in supporting both continual growth in sales and the improvement in the customer's journey and experience
- Ensure customers' expectations are met or exceeded, ensuring policies and procedures are adhered to
- Management and ownership of the order book through stock allocation; date requirements and dispatch
- Process orders for both internal sales and external customer base
- Take ownership of your divisional customers through effective communication with all key stakeholders
- Collate and interpret accurate sales data for sales order forecasting book, reviewing and actioning back-order report
- Proactive sales and service calls to new and existing customers
- Take customer payments over the phone and log onto the system, along with daily banking allocation
Customer Service Requirements
- Previous experience of working in a fast-paced customer service environment
- Excellent communication, organisation and prioritising skills
- The ability to work on your own initiative
- Excellent relationship building skills
This role is full-time permanent to start as soon as possible.
Click Apply today!
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.