Visitor Services Assistant
Salary - £17,062 (18-20), £22,601 (21+)
Closing date - 8th July
The Museum shop and online sales generate considerable profit which services other areas of our museum. The Museum shop stocks a vast array of gifts and military memorabilia for the onsite & online audience. Online sales have recently grown considerably to form a substantial part of the business, taking more money than our onsite shop. The Tank Museum Online Shop has become a well-known, popular, and strong brand in the heritage sector and is going from strength to strength.
As a Retail and Visitor Services Assistant, you will be trained to have a general knowledge of all areas within the department from the shop through to stock control. This role is for a Retail and Visitor Services Assistant who will be trained to become a specialist within our online fulfilment team. Here you will be part of the team responsible for processing our online orders, picking merchandise, packing items and arranging shipping for the products sold. Full training will be given, however, experience in customer service and sales would be an advantage.
The online sales have been growing and are now a substantial part of the business and therefore seeing an online or on the phone customer with the same importance as a customer onsite is key going forward.
You will need to be practical and hands-on with excellent communication skills and to be comfortable working as part of a team.
We believe that our visitors deserve more than just 'good service', they deserve an amazing visitor experience they'll never forget.
To view the full role profile and to apply please click ''APPLY'' to visit our recruitment website.