Broking Assistant

We are recruiting for a Broking Assistant to provide an excellent claims handling service and support to customers.

Here at Arlington we invest heavily in the progression of our team and continually provide opportunities to gain experience and qualifications.

Responsibilities:

• • To provide support to colleagues to ensure we exceed the Company's expectations on renewal retention.

• To provide general administrative support to colleagues, including credit control, Acturis updates and ensure PIB's Quality Assurance and due diligence measures are all met.

• Ensure efficient office management and general housekeeping

• Promote Arlington's reputation within the sector through attending any relevant functions/seminars where applicable

• To provide general administrative support to colleagues, including credit control, Acturis updates and ensure PIB's Quality Assurance and due diligence measures are all met.

• Maintain client records on Acturis

• Emails to Clients and Insurers stored into Electronic File

• Maintain PIB Quality Assurance procedures in relation to evidence of cover, contract certainty and treating customer fairly.

• Invoicing

• Prepare and report to Account Executive the Clients' Credit Control position

• To communicate Engineering Inspection Reports to Clients when they are received from the different Insurers (currently Zurich, Allianz and Brit).

• Manage provision of management information from nominated Loss Adjusters / Insurers

• Diary and chase insurers and customers to ensure a swift and optimum settlement

• Keep the Account Executive informed of large notifications and any trends.

• Update Acturis.

• Ensure efficient office management and general housekeeping.

• Writing & Dispatching routine letters/emails

• Answering general telephone queries

• Photocopying and scanning documents

• Opening post

• Maintaining a tidy office and working environment

• To maintain adequate levels of office stationery and ensure is stored tidily.

• To welcome and to host any visitors to the Arlington office.

• Paying in Cheques

• Promote Arlington's reputation within the sector through attending any relevant functions/seminars where applicable

Skills/Experience Required:

• Five GCSEs Grades C and above
• Three A Levels Grades C and above desirable
• Confident Communication skills
• Ideal for a school/college leaver

Further Information:

As well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

Individual Conduct Rules:

1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.

Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews.

Fitness & Propriety

You will be assessed on a regular basis in line with PIB's requirements to ensure that you:

1. Maintain your ‘fitness' at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications(where appropriate) and associated CPD.
2. Maintain your ‘propriety' at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety.
3. Have undertaken or are undertaking all relevant training.

REF-215 560