Page Personnel are working exclusively with this reputable organisation to recruit for a number of customer service specialists. Within this role you will be required to provide excellent customer service in the financial services sector, dealing with client queries, and ensuring a high level of customer satisfaction.
Client Details
Our client is a prominent company in the financial services sector. Based in Nottingham, they are a medium-sized organisation dedicated to customer satisfaction and professionalism. With ambitious growth plans on the horizon, it's an exciting time to join their team!
Description
- Handle customer enquiries via phone, email and live chat
- Support existing customers with a wide range of queries an support.
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Keep records of customer interactions, process customer accounts and file documents
- Resolve customer complaints via phone or email.
- Work with the customer service manager to ensure proper customer service is being delivered
Profile
A successful Customer Service Agent should have:
- Excellent communication and presentation skills
- Proven experience of a similar position within financial services is essential.
- Ability to multi-task, prioritise, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
Job Offer
- A competitive salary of £23,000 - £25,000 per year
- A supportive and professional work environment in Nottingham
- Opportunities for career advancement within the financial services industry
- Permanent job status with a secure and stable company
- Generous annual leave
- Annual bonus based on personal and company performance.
- City Centre office space , great transport links.
- Casual dress
- Games and breakout rooms.
If you think you possess the skills and experience needed to thrive in this Customer Service Specialist position, we invite you to apply today!