I currently have a fantastic opportunity for someone to join one of the UK's leading banking groups as a Remote Customer Service Administrator. You will join the bereavement team to support with the finalisation of customer estates once deceased.
This role will be mostly Remote working but if you are near a banking hub, you would be expected on site once a month/quarter (depending on location within the UK). This contract is for 6 months initially, with scope for movement thereafter depending on performance.
Working hours are remote Monday to Friday 9am - 5pm. You will also enjoy weekly pay with an hourly pay rate of £12.09ph and an attractive holiday allowance of 39.5 days a year! The start date for this role will be the start of October 2024.
We are looking to speak with people with administration experience and also candidates from a customer service background, as long as you have the experience working in an empathetic manner or within sensitive situations with customers.
Duties and Responsibilities will include:
- Contact with customers, via telephone, letter and email
- Provide customers with a first class service and a positive experience
- Scanning ID and verify documentation onto in house system
- Processing legal paperwork/ death certificates
- Complete the closure of accounts and payments
- Assist with any Inheritance Tax queries
- Providing full administration support at all times
- Take general enquiries regarding estates and closures
To be considered you must have...
- Excellent attention to detail
- First class communication skills
- Experience working within a sensitive or empathetic manner
- Ability to manage your own workload
- The ability to work on own initiative
PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.
If you would like to know more, please apply now or contact Alice at
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