Incident Manager, SC/DV Clearance held
We are currently recruiting an SC Cleared Incident Manager to join a leading organisation based in the South on a large defence programme. You will be working to coach and mentor the wider team and furthermore provide a 24/7 cover on all Major Incidents on a rota basis. You will have excellent customer service skills and experiences of dealing and resolving difficult customer issues.
Rate - £650.00 per day inside
Duration - 6 Months
Location - Hemel Hemstead - Hybrid working model
Responsibilities
- You will share your knowledge and experiences in forms of coaching, mentoring and training other team members on incident and problem management
- Provision of a 24/7 cover on call for all Major Incidents on a rota basis
- Management of phone messages to ensure the catalogue is maintained and updated as necessary
- Maintain and update Major Incident Escalation booklets and their availability to all relevant staff
- Record and activate planned outage telephone messages for the client telephone lines
Essential Skills
- Excellent customer service skills
- The ability to establish a service excellence culture within the team
- Ability to lead and motivate a Major Incident Team
- Experience in working within Service Level Agreements
- Proven knowledge of ITIL Management processes and practices
Please note that for this position due to the client's time frames you must currently hold an active SC Clearance to be considered for this position.