I am seeking a dedicated Sales Order Processor to join a growing team that I am working with in the heart of Margate.
Working closely with the Sales Order Processing Manager, the successful candidate will ensure the efficient fulfilment of customer orders and requirements, striving to achieve excellence in customer satisfaction across all value streams and customers.
Day to day of the role for the Sales Order Processor:
- Keep customers informed throughout the resolution process regarding any issues raised.
- Process customer orders promptly and accurately.
- Participate in cross-training to ensure continuity for customers during team absences.
- Respond to customer queries via email or phone in a timely and efficient manner.
- Update pricing details on product records and maintain accurate sales order books.
- Provide effective administrative support to internal teams and customers.
- Liaise with sales representatives and other departments to communicate new orders.
Required Skills & Qualifications for the Sales Order Processor:
- Polite manner and excellent telephone support skills.
- Minimum of 1 year's experience in computer-based sales order processing.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Good communication and interpersonal skills.
- Strong commitment to providing exceptional customer service and exceeding customer expectations.
Benefits of the Sales Order Processor:
- Salary £25-£27k
- Full time permanent role
- Monday – Thursday 8-5:30 Friday 8-12.
- 25 days holiday + bank holiday
- Growth and development opportunities
To apply for the SOP Agent position, please submit your CV.