Venesky-Brown's client, a public sector organisation in Cardiff, is currently looking to recruit an IT Support Technician for initial 6 month contract on a rate of £130/day (Inside of IR35). This role will be based onsite in Cardiff. Vehicle will be supplied and will be required to drive to base to pick up work vehicle and then drive to site to complete work.
Responsibilities:
- Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders within the organisation as directed by line manager.
- Assist team members to devise solutions for complex issues within systems. Including attending locations throughout the organisation (location to be confirmed at point of recruitment).
- Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills.
- Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
- Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
- Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
- Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis).
- Respond to work requests guided by key performance indicators.
- Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users.
- Support and organise responses to requests for assistance based on current priorities or advise recommendations for change.
- Support and organise maintenance tasks providing a consistent and stable support service for our users.
- Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement.
- Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services.
- Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms.
- Interact with people on a minimal basis.
- Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation's Integrated Medium-Term Plan (IMTP).
- Responsible for the configuration, installation and safe use of computer hardware distributed around the organisation and wider public sector in Wales.
- To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc.
- Responsible for maintaining all assets and associated configurations for supported services that are registered and managed daily. This will align with objectives from the Integrated Medium Term Plan (IMTP).
Essential Skills:
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
- Commitment to continuing professional development for self
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good general knowledge of common hardware and software applications
- Experience in providing relevant technical support at the appropriate level.
- Knowledge of MS Active Directory, MS Windows Server and MS Exchange
Desirable Skills:
- Registered with a relevant informatics professional body.
- PRINCE2 foundation or demonstrable equivalent experience.
- Knowledge of ITIL strategy.
- Knowledge and understanding of the role of the organisation.
- Knowledge of relevant standards and legal requirements relating to Information Governance and Security.
If you would like to hear more about these opportunities please get in touch.