A Workshop Technician to support Husqvarna's range of Professional robotics lawnmowers, the position will be mainly workshop based at Newton Aycliffe; however, there may be some degree of travel required, as necessary.
Duties
- Repair and maintenance of our Robotic range of products and associated equipment
- Offering telephone advice to our service dealer network and keeping relevant computer records
- Support with robotic lawnmower installations
- General technical enquiries including Husqvarna's full range of machinery
- Supporting the After Sales Manager, senior robotics technician and the After Sales Team in all aspects of After Sales support for the UK
- Providing technical support on the Help Desk for Husqvarna dealers
- Evaluating and repairing machines returned to the workshop and feeding back any findings
- Reworking bonded products when required
- Develop technical support information for product training
- Communicate to the Sales Teams or categories regarding any technical issues and status
- Auto-mower installations and technical support
Required knowledge, skills or experience
- At least 5 years' experience in the industry and be fully competent in the repair/servicing of small electrical equipment
- Independent
- Being able to clearly explain technical issues to clients & being able to write comprehensive reports
- Qualified to "GCSE" / A level or above in Math's / Physics or other Engineering discipline (Other suitable background or qualifications could be considered)
- Excellent communication and organisational skills, good grammar and be PC literate
- Good knowledge of and experience using Microsoft Office applications
- A clean, current driving license and passport is required, as some travel may be required
Additional Information
Location: Newton Aycliffe
Hours of work:
- Monday - Thursday 8:30am - 4:45pm
- Friday 8:30am - 3:00pm
This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business.
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