Job Description
Connells Group
is seeking a skilled
CRM Administrator
to join our dynamic team. In this role, you will be essential in managing and customizing our CRM system to meet the unique needs of our three business divisions: Connells, Sequence, and Countrywide. You'll work closely with internal and external stakeholders, ensuring our CRM system is optimized to support and enhance our business processes.
What the role involves
As a CRM Administrator, you will gain a deep understanding of each business function to improve operations through effective CRM administration and consultation. You will manage user permissions across all business functions, onboard and train new users on the CRM system, and collaborate with the Land & New Homes team to identify business requirements and coordinate CRM improvements with third-party vendors. Your role will also involve supporting integrations with third-party plugins such as Yoti, Glenigans, and Credas, analyzing usage data to provide insights into team operations and productivity, and ensuring data integrity by preventing duplicate information in the CRM.
Additionally, you will provide day-to-day system administration, troubleshooting, and user support, update internal training materials to ensure they reflect the latest CRM information, and monitor and evaluate team performance, identifying areas for improvement. You will also advise on and ensure compliance within the CRM system, maintain and update corporate records as needed, act as the primary contact between internal and external stakeholders, and mentor and coach the Land & New Homes team to enhance their CRM skills and career development.
What experience would be beneficial:
To succeed in this role, you will need a minimum of 2 years of CRM administration experience, proven experience working with sales teams and implementing CRM requirements, and strong CRM system administration skills. Experience in Land, Land acquisition, and New Homes is preferable, and familiarity with compliance processes is a plus. You should also possess excellent communication, collaboration, and problem-solving skills.
What We Offer:
We offer 25 days of holiday per year (excluding bank holidays) and an agile working environment with the flexibility to work from home or in a branch. This is a fantastic opportunity to make a significant impact in a leading UK company, with occasional travel to other branches.
If you are a proactive and skilled CRM Administrator looking to make a difference in a fast-paced, collaborative environment, we would love to hear from you. Apply today and be a part of our success story!
Connells Group
is the UK's leading estate agency and property services group, encompassing over 80 different brands and 1,250 branches nationwide. We offer a full range of services to support sales, purchases, lettings, mortgages, building surveys & valuations, conveyancing, auctions, and more. Our commitment to excellence has made us a trusted name in the industry.
LNHO00325