Customer Service Coordinator - High Wycombe - Permanent - £21,000 to £23,000 per annum!
This fantastic, well-established business in High Wycombe are looking to recruit a Customer Service Coordinator to join their fun team! You will be responsible for answering all calls into the department and ensuring that they are handled quickly and to full customer satisfaction. The scope of the position is broad and you will be expected to provide full administration support for the department and service engineers.
Main duties:
- Booking service calls accurately, whilst optimising engineer routing.
- Build and maintain relationships with Internal and External customers.
- To process administration tasks accurately and in a timely manner
- Product Knowledge (training will be provided)
- To handle all calls effectively, efficiently and with professionalism, to ensure customer satisfaction.
Essential Criteria:
- Good working knowledge of Microsoft packages
- Previous customer service experience
- Excellent customer service skills and ability to work well under pressure.
- Good telephone manner
- Strong communication skills
- Work on own initiative as well as part of the team
- Good organisational skills.
- Ability to take ownership of customer queries.
- Strong all round administration skills.
- Ability to proactively manage a varied and demanding workload
This role is Monday to Friday, 08:30 to 17:00 with free onsite parking! They are looking for someone to start immediately so don't delay and apply today!