A skilled Technical Support Analyst with technical support experience is needed to join the team at this leading trading software company based in London on a full-time basis.
They are a global leader in high-performance multi-asset trading systems.
This role follows a shift pattern:
- Monday to Thursday from 09:00 to 18:00
- Friday from 09:00 to 13:00
- Sunday from 08:30 to 12:30 GMT
This is an excellent opportunity to progress your career with a well-established company.
Key Responsibilities:
- Provide support to clients globally and advise on questions/queries
- Monitor clients systems to provide proactive / real time alerting & updates internally and externally
- Investigate issues to resolution, involving other parties and escalating where needed
- Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages
- Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions
- Clearly communicate updates and timelines and manage client expectations
- Actively manage and regularly update support documentation and how-to's for clients
- Contribute to enhancing the alerting mechanisms used for production support and be responsible for enhancing the monitoring coverage
Required Experience:
- Technical support experience
- STEM degree
- Experience with Linux and Shell scripting.
- Experience in a coding language (C++, Java, or Python preferred)
- Knowledge of FIX protocol
Benefits:
- Bonus
- Pension scheme
- Private medical & dental insurance
- Hybrid working
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles including; IT Support Specialist, Help Desk Technician, Systems Support Specialist, Technical Support Engineer, Application Support Analyst, Desktop Support Technician, IT Support Analyst, and Network Support Specialist may also be considered for this role.
IND123