An opportunity has arisen for a diligent and personable Customer Service Advisor to join a customer-centric team in Wrexham. The successful candidate will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Client Details
The organisation is a prominent figure in the Business Services sector with over 10,000 employees worldwide. They have a strong presence in Wrexham and are renowned for their high-quality customer service and commitment to sustainability.
Description
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
Profile
A successful Customer Service Advisor should have:
- A proven track record in a customer service or support role
- Strong phone handling skills and active listening abilities
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- The ability to multi-task, prioritise, and manage time effectively
Job Offer
- An attractive salary of £27,000 per annum
- A dynamic and supportive work environment
- Opportunities for professional development and growth
- Generous holiday allowance
We encourage all interested candidates, who are eager to take their customer service skills to the next level within the Business Services sector, to apply now. This role is based in Wrexham and offers an excellent opportunity to join a globally recognised company.