This role represents the Group in property sales through various home ownership products, supporting the sales team in executing the Group's New Homes and Investment Strategy. The role will be focal in heading the acquisition of public properties, & will be central in customer communication dealing with B2C sales. It includes administering the sales process and ensuring customers receive professional, responsive service in line with Group procedures.
Client Details
The client we are working with offers rental and home ownership options, supports community development, and works to improve the quality of life for residents. Their services often include property management, maintenance, and various community support programs to enhance social and economic well-being. They manage shared service properties across the NW & house over 20,000 clients in Merseyside alone.
Description
Key responsibilities will consist of:
- Arrange and conduct property viewings.
- Maintain accurate records and data.
- Interact professionally with prospective and existing customers, both by phone and in person, to ensure a positive customer experience.
- Identify customer needs and match them to suitable products and services, working towards specific targets.
- Support customers throughout the property viewing, sale, and rental processes, including application assessment, mortgage procurement, survey results, sales progression, and timely completion.
- Liaise with estate agents, on-site sales assistants, solicitors, mortgage advisors, surveyors, and other parties involved in the sales process.
- Attend site and project team meetings as needed.
- Prepare properties for sale and rent, including managing keys, activating services, and ensuring properties meet required standards.
- Conduct market research and competitor analysis.
- Perform day-to-day administrative tasks related to the job role and provide general support to the Home Ownership Team.
- Ensure compliance with all statutory and regulatory requirements related to property sales.
Profile
The appropriate candidate will have:
- Necessary sales or property background.
- Ability to co achieve & work towards inhouse targets & sales metrics.
- Excellent communication skills, huge energy and a positive attitude
- A consistently polished and professional approach to work
- Excellent customer service skills
- Ability to work well in a team
- Strong problem-solving skills
- Ability to meet sales targets & KPI's/SLA's
- Good organisation skills
- Data entry and logging business development opportunities
- A strong hunger for success with real financial motivation
- Ability to efficiently prioritise tasks and manage time
- Drive, ambition and a strong work ethic
Job Offer
- Pension contributions above 6% above statutory
- Enhanced sick & maternity pay
- Flexible working & shift patterns
- Agile working (WFH multiple days)
- No weekend work
- AL 24 days + bank holidays (increases to 30 after 3 yrs)
- Medi cash plans
- Permanent opportunity with progression