Senior Financial Support Consultant
Wolverhampton
£32,00 per annum
We are recruiting an experienced Senior Financial Support Consultant for our client who specialise within Financial Services / Mortgage Lending. The successful candidate will be responsible for confidentially negotiating payment arrangements and finding alternative solutions for customers in order to minimise debts.
Please note this role offers hybrid working and a great benefits package!
Duties and Responsibilities include:
- Supporting customers face to face and on the phone with any queries relating to their accounts and arrears
- Speaking with customers to identify the root causes of arrears and suggesting a plan of action to clear debt
- Reconciling new arrears cases, ensuring accuracy and updating spreadsheet information by suggested deadlines
- Amending mortgage accounts as necessary ensuring information is accurately loaded on the mortgage service system
- Identifying accounts to be considered for litigation, prepare pre litigation checklist and refer for sign off
- Overseeing the preparation and issue of formal demands, pre enforcement security reviews and Law of Property Act Instructions, escalating where necessary
- Raise charges, debit accounts and send out routine correspondence as appropriate and necessary
- Act as team coach, taking responsibility for the development of team members
- Responsible for monitoring and distributing workloads ensuring urgent tasks are prioritised across the operation and departmental SLAs are achieved.
- Ensure system notes are up to date reflecting any recent interaction, dialogue or correspondence sent to borrowers
- Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on achieving fair customer outcomes
Please apply for this role if you have:
- Previous experience working within an environment providing financial support
- Previous experience supporting customers with arears or debt clearance
- Good working knowledge of litigation process
For consideration, send your CV