Working for a fantastic client in Liverpool, we are recruiting a Credit Hire Manager to join their successful Motor Claims Team. This role would suit someone with a strong motor claims background coupled with excellent team management skills.
Location: Liverpool 2-3 days per week, home for the rest
Salary: £40k
Benefits: 25 days holiday, pension, healthcare plan plus much more
Hours: Monday to Friday 9-5.30pm (flexibility required)
What you'll be doing;
You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.
- To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
- To set, review and ensure achievement of individual measures, team objectives and KPI's
- To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
- To hold regular team meetings, engaging your team and providing clear direction and feedback
- To recognise and reward individuals and team achievements
- Compile and supply required MI in order to evidence performance including productivity and workflow
- To identify talent and support the development of your people
- To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
- To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
- To conduct audits across team and others as directed
- To provide guidance and advice in respect of referrals
- To complete appraisals and reviews of allocated staff, including monthly 1-2-1's
- To handle complaints as allocated
- To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
- To build great relationships with cross functional teams to ensure overall success
- To drive your own development by actively seeking development opportunities
- To ensure that change initiatives are driven and embedded within your team
- To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
- To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
- To support the recruitment and development of an engaged workforce
Requirements
What experience you'll need;
- Strong motor claims experience with previous supervisory/management responsibilities desired
- Experience dealing with credit hire claims essential
- Excellent knowledge of the UK insurance market and regulatory framework
- Knowledge of FCA claims handling and complaint rules
- CII qualification or working towards preferredAbility to lead and motivate
- Excellent interpersonal verbal and communication skills
- Working knowledge of Microsoft software
- Excellent problem solving skills and initiative
Any offers are subject to satisfactory references and a DBS check.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.