Your new company
Maintaining our core values, we are a prominent group in the construction materials industry across the UK and Ireland. Our business thrives on our reputation for delivering top-notch materials and services to our clientele. Our operations encompass a wide range of materials including aggregates, cement, ready-mixed concrete, asphalt, and beyond, demonstrating our commitment to excellence in all our endeavours. In line with our commitment to superior customer service, we are on the lookout for a skilled First Line Service Desk Analyst to be a part of our IT team.
Your new role
As a Frontline IT Support Specialist, your role is pivotal in offering technical assistance to our staff situated in multiple locations. Your duties will encompass managing incoming support enquiries through phone, email, and chat, swiftly resolving technical challenges to ensure business operations continue with minimal interruption. This position necessitates excellent communication abilities, technical proficiency, and a focus on customer service to effectively support our varied employee base.
What you'll need to succeed
- Log all support requests and technical issues accurately into the ticketing system, ensuring timely resolution and documentation.
- Able to diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution
- Excellent communication
- Strong knowledge of Microsoft Windows operating systems and Office 365 suite
- Prior experience of working in an IT Helpdesk
What you'll get in return
- Competitive salary and benefits package.
- Opportunities for career development and advancement within
- Access to training programs and resources to enhance technical skills and knowledge
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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