Technical Manager Opportunity
Join a Global Leader and Pioneer in Vertical Access Solutions
Are you a driven Technical Manager within the Northamptonshire area looking to join a rapidly growing global leader in the design and manufacture of vertical access solutions? We have become the world's leading name in construction hoists, industrial elevators, mast climbing work platforms, transport platforms, and material hoists for temporary and permanent installations. This success is the result of our total commitment to meeting and exceeding the expectations of each individual customer.
About the Role: Technical Manager
We are expanding our Service Delivery team and seek a Technical Manager to:
- Plan, organise, and deliver technical support activities to meet the needs of our customers and business, including the monitoring and implementation of our design/application engineering tools, hardware and project licenses, product support, problem-solving, and project management.
- Recruit, assess, develop, and manage staff in line with company policies and resource planning requirements, focusing on succession planning and business risk mitigation.
- Communicate H&S objectives, ensure continued H&S performance, and provide resources and training in line with the company's H&S Management System.
- Support the formulation and development of project programs for special refurbishment programs in collaboration with our sales teams and divisional project managers.
- Manage customer relations and expectations, supporting their business needs.
- Lead and deliver continuous improvement in the operations and processes within the Technical Support operations, focusing on quality, safety, cost, and efficiency.
- Support the development and work in accordance with the company's Quality Management System.
- Develop and maintain effective liaison with other divisions within the UK Group and other Group product and sales companies as needed.
- Ensure effective scope and utilisation of applicable digitisation tools (internal/external) to improve connected machines, mentoring and training both customers and staff in the use of new and upcoming technologies with bespoke CRMs.
- Attend and present at customer meetings to support the sales and implementation of products, as well as internal meetings to support Business Development.
Key Requirements
To succeed as a Technical Manager, you will need:
- Recognition as a Chartered Engineer.
- A minimum of 5 years of experience with Solidworks or similar software.
- Confidence in communication across all mediums, including international conversations and potential internal travel.
- A technical background and understanding of vertical access machinery (beneficial).
- Experience in the Construction/Industrial Industry (advantageous).
- Familiarity with technical and engineering terminology.
- Strong leadership skills, offering positive and supportive contributions.
- Strong relationship-building skills.
To Progress
Please submit your CV via the job board for a confidential conversation with Joshua to determine your suitability and secure an interview if all is agreeable.
Take the next step in your career and join us in leading the future of vertical access solutions!