Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office with 2 days remote working.
Key Responsibilities:
- Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)
- Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
- Support network infrastructure, including routers, firewalls, switches and VPN setups.
- Troubleshoot and resolve escalated tickets from the 2nd line support team.
- Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms.
- Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
- Monitor system performance and ensure high availability for business-critical services.
- Liaise with external vendors and service providers to resolve issues when required.
- Provide mentorship and guidance to junior support staff.
Desirable Skills & Experience:
- Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive.
- Experience with scripting and automation tools (PowerShell).
- Microsoft 365 endpoint management including deployment services and policy management.
- Confidential
- Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications.
- Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs.
- System administration - experience with Active Directory, Group Policy and Azure AD.
- Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management.
- Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner.
- Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.
- Knowledge of backup and disaster recovery solutions.
- Experience in managing hybrid cloud environments.
- Familiarity with ITIL best practices.
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
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