Our client is currently seeking an experienced Night Concierge to join the team at a luxury development in Canary Wharf.
The shift pattern will be 3 nights on and 3 nights off with working hours 7pm - 7am.
Salary £27,000 per annum
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Completing daily checks and procedures of leisure facilities, with training provided.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues
Requirements:
- Experience in a residential environment or high end hospitality
- Confidence working independently, this is a lone position.
- Reliable and good timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
The successful candidate will be willing to undergo a DBS check prior to employment.
Please allow up to 2 weeks to hear back from us, if you are not contacted within this time, please assume you have been unsuccessful.