Position: Business Manager
Location: Luton
Salary: £33,000 - £39,000
Type: Permanent
The Role
In this role you are responsible for the day to day performance and delivery of the team, including Support Workers, and Supply Chain Partners, supporting staff development and a culture of continuous improvement. You will oversee the referral process, build and maintain effective stakeholder relationships, and lead the team to deliver effective performance to meet contractual and compliance obligations.
You will undergo enhanced vetting checks.
In this role you will work at our hub in Luton and in the community.
We are looking for people who have:
- Experience in leading and coaching a team
- Experience of using and analysing data to influence decision making
- Good communication, negotiation, and presentation skills
- Demonstrable experience of effective performance management, including setting targets, monitoring performance, and providing guidance to team members.
- Ability to pass a Disclosure and Barring Service Check at an Enhanced level.
Main Duties and Responsibilities
o Smooth day-to-day running of the Hub and Pop-Up (where applicable) e.g., hosting daily risk meetings, timetabling of activities, risk/safeguarding management in the Hub and the reporting and escalation of any incidents to the Regional Manager; ensuring Hub is clean and tidy in line with expected standards , Hub Health and Safety (H&S) and flagging/actioning any H&S risks/issues.
o Line management for the Hub staff
o Monitor and manage attendance and performance of team and guide them individually on best practice and achieving individual targets
o Oversee assessment of eligible offenders and 1-2-1 case management activity, ensuring robust Action Plans are put in place and are regularly reviewed, driving achievement of programme objectives
o Ensure all team members are accountable for timely, accurate and high-quality data input onto CATs+, the commissioners case management recording system , including daily monitoring of key performance, data integrity and exception reports
o Create a culture of continuous improvement
o Identify training needs of staff and arrange appropriate training to support with continuous professional development
o Encouraging continued engagement of participants through the provision of regular and varied activities as per participant needs
o Building, managing, and maintaining stakeholder relationship s to ensure a steady flow of referrals e.g., Probation, Commissioned Rehabilitative Service (CRS) providers, approved premises, courts
o Develop referral pathways and joint working protocols within local community, to maximise the identification of eligible participants and minimising duplication of resources
o Ensuring contract compliance expectations are met on a monthly basis by setting targets/expectations for frontline Hub delivery staff and managing them against the Performance Management Framework (PMF)
o Monthly checks/audits of the Support Workers against the Management Assurance Framework (MAF) (e.g., observations, caseload reviews, file audits )
o Brokering employer relationships to ensure employment targets are met
o Attendance at HMPPS contract meetings.
Skills & Experience
o Demonstrable experience of successfully achieving targets
o Experience of supporting, motivating, and engaging others
o Experience of effective performance management
o Experience of working with data
o Experience in coaching and leading a team to drive success in a challenging and target driven environment
o Experience of leading a team that can motivate and support individuals with multiple and complex needs to overcome barriers and progress towards education, training and employment
o Experience with data entry, monitoring and analysis to drive performance
o Embraces change and drives continuous improvement
o People centred in a commercial framework, takes accountability for results
o Demonstrates a passion to further the charitable aims of the organisation and acts with integrity