Housing Officer
Burnley
Permanent
Part Time - 26 Hours
£29,000 Pro Rata
We are seeking a dedicated and skilled Housing Officer/Specialist Housing Partner to join a team based in Burnley on a part time basis. The postholder will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public.
Requirements
- Previous experience working as a Housing Officer / Tenancy Manager / Housing Partner or similar is essential
- Knowledge of housing legislation, policies, and procedure
- Experience of dealing with a complex casework both in person and in writing
- Experience with multi-agency approaches to ASB management
- Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
- Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
- Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
- Handling all aspects of housing management, including Anti-Social Behaviour (ASB), arrears, tenancy reviews, account management, and tenant sign-ups
- Being the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services
- Manage and report on building safety and compliance
- Provide responsive and effective service to tenants
- Lead on housing management tasks, including managing ASB and arrears
- Maintain accurate records, including Health Wellbeing plans and building compliance records
- Work with commissioners, care providers, and other partners to ensure tenant needs are met
- Manage voids and ensure swift and seamless tenant move-ins
- Foster excellent relationships with Local Authority partners and ensure contractual requirements are met
- Support residents in accessing benefits and financial inclusion services
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to