Age UK has a new and unique opportunity for a Volunteer Systems Manager to join our Volunteering team!
Age UK has recently started a long journey to roll out and evolve our new volunteer system. Which includes automation of processes, integrated vetting and learning functions and so much more- the dynamic management and development of this system requires this role to take the platform forward.
While not a highly technical role, the successful candidate will take ownership of the new volunteer system day-to-day operation. They will understand the needs and challenges of users and work closely with the Digital & Technology support teams to maximise the system's potential and support a great volunteer experience by ensuring quality content, efficient processes, user engagement and on-going development.
Initially, you will focus on the external roll-out of this system to local partner organisations. Once the system is established, you will also focus a proportion of your time on operational oversight and planning and delivering future improvements as sought by stakeholders. The volunteer system will support hundreds of volunteer managers and tens of thousands of volunteers to have a great experience with Age UK and the network of local partner organisations.
This role offers hybrid working, with working both in our offices and at home. The successful person needs to be based within commuting distance to work twice per month in our Ashburton (Devon) office.
Volunteers play an integral role in the organisation's ability to deliver services and operations with and for older people. With around 26,000 formal volunteers and a further 141,000 virtual campaigners, maximising the benefit of the technology Age UK and our network of Brand Partner organisations use to recruit, support and retain volunteers is vital.
If your strengths and experience include stakeholder or user engagement, volunteer involvement or steering the operational use and improvement of databases or external-facing web-based systems, you could be an excellent candidate and we encourage you to apply.
Age UK Internal Grade - 6L
Must haves:
- Keen interest in the delivery of services, advocacy and support with and for older people.
- Understanding of volunteer involvement and management functions
- Experience managing diverse stakeholder groups and/or managing client relationships.
- Ability to support technical system development and/or implementation.
- Experience contributing to or leading project design and delivery.
- Experience delivering training on or support with digital systems to users.
- Ability to deliver basic analysis of report data.
- Experience with systems management (especially databases or CRM systems).
- Experience of managing an online platform.
- Familiarity with Microsoft Power Apps (especially the Volunteer Management Power App).
Great to haves:
- Experience using Azure Dev Ops, JIRA or equivalent.
- Experience of working in a cross-discipline team in particular with colleagues from a digital and technology function.
- Understanding of agile practices.
- Experience with volunteer involvement or use of volunteer systems and programmes.
- Familiarity with quality assurance programmes or functions.
- Experience strategizing and/or advocating for process improvements.
- Understanding of federated organisations or structures.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role can be based from either Ashburton (Devon) or London, on a hybrid contract.
For a full list of benefits please click here https://about-us/jobs/employee-benefits/
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.