Job Title: Sales Support Administrator
Location: Ledbury
Working hours: Monday - Friday 8am - 5pm ( can be flexible too )
Salary: £23,000 - £26,000 (depending on experience) .
Contract: Temporary to Permanent
The Sales Support Administrator is responsible for providing administrative support to the sales team. They are responsible for overseeing the full customer service solution from order processing right through to invoicing. They perform an important role in supporting sales teams and driving a professional, high level of customer service throughout the business.
- Responsibilities:
Managing stock control (monitoring stock levels, re-ordering, reconciliations)
- Clear communication with other departments ensuring customer stock requirements are communicated.
- Working with our production planners and organising stock collections and deliveries from our UK manufacturing site into other UK Coldstore providers.
- Supporting the Sales team with customer day to day management.
- Responsible for key customer stock account management.
- Maintaining customer contracts and balances.
- Resolving queries / issues / delivery and stock discrepancies
- Communication with customers and suppliers throughout the supply chain.
- Learning seasonal and contractual pricing structures and timelines.
- Sales order and EDI processing.
- Sales Invoicing.
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- Calling customers - to provide good customer service and to generate and maximise sales opportunities.
- Handling complaints and queries professionally and in a calm manner.
- General administration
- Arrange and manage sample requests.
- Producing weekly and monthly usage and sales reports
- This role is part of an Administration Team and will be required to provide cover for other colleagues during planned and unplanned absence
Skills:
2 years experience in a similar role is advantageous
- Excellent Customer Service Skills
- Excellent Organisational Skills
- Good memory is advantageous in this role
- Polite, professional and effective communication skills
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Excellent telephone manner.
- Problem Solving Skills
- An ability to work well under pressure
- Good initiative and forward thinking
- A commitment to improve your customer service skills on an ongoing basis.
Working hours:
Monday - Friday 8am - 5pm ( can be flexible too )
Salary:
£23,000 - £26,000 (depending on experience)
Location: Ledbury
Join our team as a Sales Support Representative and be part of a dynamic sales department that values teamwork and customer satisfaction. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don't have a CV? Call the office on (phone number removed) and the team will help you with your registration.
Job Type: Temp to perm
Pay: £23,000.00-£26,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person