A highly successful and well-established e-commerce business selling sports, fitness, healthcare safety and pet products is looking for an office -based Customer Service Advisor to join their team in Clapham, London.
The role is office based in Clapham, Central London.
Along with a salary of up to £30,010.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday), regular staff socials funded by the business, weekly McDonald's breakfasts, free tea and coffee, Friday beers, soft drinks and chocolate, and a staff discount on products!
The business has been launching world-class websites for the last 16 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team.
This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you're curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.
You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.
Location:
This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It's a great location for public transport and a fast commute.
As a Customer Service Advisor your duties will include:
- Being kind and considerate to everyone
- Providing excellent support over the telephone and by email
- Assisting with order queries and product information
- Liaising with our suppliers for order updates and product details
- Working with internal departments to ensure queries are resolved efficiently
- Taking orders over the telephone
- Ensuring the order process is a seamless and pleasant experience
- Product support
- Authorising returns
- Customer escalations
- Further ad hoc responsibilities
The ideal candidate will hold the following skills and experiences:
- Previous relevant customer service experience
- Excellent verbal and written communication skills
- Excellent organisational and problem-solving skills
- Must be fluent in English
- A polite and confident telephone manner
- Great attention to detail
How to apply:
To apply for this role, please click apply online and upload an updated copy of your CV.
We look forward to receiving your application.
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