Role: Service Administrator/ Controller
Location: Amersham, Buckinghamshire
Salary / Rate of pay: £23,000-£27,000 + potential quarterly team bonus
Platinum Recruitment is working in partnership with a popular business within the Construction industry and we have a fantastic opportunity for a Service Administrator/ Controller role to join their team.
Package
- Competitive salary - c£23,000-£27,000 + potential quarterly team bonus
- Career progression
- Monday to Friday 0800 to 1700
- A permanent and full-time role
- 40 hours a week
- Parking onsite
What's involved?
Objectives:
To assist in control and manage the activities of the field and workshop engineering force covered by his/her depot, to obtain maximum service volume and efficiency and to develop maximum potential income from all service. To develop short term hire revenue through canvassing and cold-calling new and existing short-term hire customers telephonically. To assist in parts and hire customers for the company's products within that area. Recording of enquiries, producing quotations, arranging transport for forklifts and ensuring invoicing and payment is completed. Ensure off-hire inspections are completed timeously.
Key Duties:
This position will be reporting to the Service Supervisor.
- Assist with enquiries and telephone calls as required, including receiving and recording incoming customer service calls.
- Plan and distribute service repairs to Engineers or to Sub-contractors as required.
- Assist with Hire and Transport requests, ensuring that all equipment movements are logged with charges & costs correctly accounted for and invoiced.
- Record Engineer's time sheets.
- Manage the Forklift Thorough Examination records, arranging inspections as and when required under the prevailing legislation.
- Process all job sheets and apply the appropriate charges for all chargeable & non-chargeable work.
- Prepare estimates and arrange follow up work with Engineers / Customers
- Manage all driver training requirements for the depot (enquiries, arrangements, administration & payments)
- Compile customer Key Performance Indicator reports as agreed and defined by the customer
- Assist in all other areas of the service administration operations as required to provide full support to the service team.
- Ensure all service department paperwork and jobs are ready for invoicing.
- Ensure all records are filed/scanned and maintained in an orderly and timely manner
- Comply with all Company Regulations.
Key Requirements:
- Proficient in MS Office particularly Word and Excel
- Excellent customer service skills
- Attention to detail
- Flexible, with a can-do attitude
- Ability to work within timescales and to meet deadlines.
Sound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss this Service Administrator/ Controller based in Amersham, Buckinghamshire
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Lisa
Job Role: Service Administrator/ Controller
Location: Amersham, Buckinghamshire
Job Number: 929287 / INDCOM
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.