Role - Executive Assistant
Location - Borehamwood
Hours - Mon-Fri, full time - office based
Salary: £35K-£40K
Our client is an IT managed service provider delivering cybersecurity, cloud management, global IT support, fully managed IT services and more and they are looking for an Executive Assistant to join their team. This role is to be an integral part of the senior management team, facilitating departmental operations, managing escalations, coordinating meetings, and providing administrative support to ensure smooth day-to- day operations.
Executive Assistant Responsibilities
- Facilitate the HODs (Head of Departments - senior team)
- Run regular stand-ups, ensure briefing items and prepared accordingly
- Know where the senior people are and who is designated "Lifeguard" for each team
- Manage the Escalations queue and handling the lifecycle of an Escalations - from triage to resolution:
- Ensure they are assigned to the relevant person and handled in a timely manner
- Triage where required, ensuring urgent escalations get prompt attention
- Handle escalations yourself where possible (eg client complaints, process gaps)
- Make sure any knowledge or process gaps are captured and rectified
- Stand-up & Meeting Management
- Schedule relevant people for stand-ups
- Ensure any preparation is identified & completed ahead of meeting
- If required, attend meeting to take notes and identify follow-up actions
- Ensure any follow-up actions are completed
- Responsible senior point of contact for day-to-day issues
- Assist with general office matters
- For technical issues, take responsibility to see things through and ensure the right people are bought in & things are communicated clearly.
- For cross-team issues (eg technical issue where billing team required), help connect teams or answer queries where possible
- Admin/Secretarial Support for Directors
- Inbox and Calendar Management
- Help arrange "clinic" timeslots for directors/seniors to spend time in the office with the general team
- Internal Project Management
- Depending on project, possibly working alone, or with Office Manager/Project Manager
- Keeping timelines & deliverables on track and holding stakeholders accountable
- R&D - working with Project Manager to help manage tasks assigned and keep things moving
- Vendor Relationship Management
- Building relationships with key partner contacts
- Being the 'go-to' person for when we have questions, major issues or Escalations
- Help build internal knowledge around vendors, assisting with commercials as required
Executive Assistant - Skills and Attributes
- Experience working in a small business where they have been spread cross-team
- Experience working in a fast-paced business
- Interest in technology
- Organised and a good communicator
- Discretion & confidentiality
- Works quickly and can multi-task where required
- Excellent attention to detail and well-established organisational skills?
- Excellent communication skills
- Be fully proficient in Microsoft Office, strong Excel skills would be a bonus??
- MSP or Technology experience is nice to have but not crucial
Experience
- Experience working in a fast-paced business?
- Experience in Project Management would be beneficial
- 5+ years of experience
Benefits
In return, we will provide a fun working environment in which you will have the opportunity to support high profile clients and develop your career, along with great benefits.
- 20 days holiday plus bank holidays
- Additional day holiday for each full year worked (up to 5 extra days)
- Bupa Cash plan with EAP support after 1 month service
- 4% Pension contribution (matched by employee)
- Stock options after 1 years' service
- Private Health Insurance after 2 years' service
- Day off for your birthday
- Electric car scheme via salary sacrifice
- Cycle2Work Scheme
- Monthly Chalkline Champion award nomination
- Regular socials & team building activities
- Regular Lunch 'n' Learns