Property Management Recruitment (PMR) are seeking an experienced Resident Manager to work alongside an on-site team to deliver an excellent resident experience at a new and exciting BTR development in Southeast London.
Key Responsibilities:
- Primary customer facing representative for all current and prospective residents.
- Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and residency thereafter.
- Perform viewings booked in by the team on request and follow through to reservation and hand over to another team for processing.
- Drive customer/resident satisfaction across all platforms.
- Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
- Complete Inventory check in and check out reports.
- Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
- Manage the Move out process including deposit release via the TDS Custodial scheme
- Accurately report and record all activity in line with company controls, processes and policies.
- Ensure 100% accuracy of data recording in Yardi.
- Attend and participate in the planning of events and other resident experiences.
- Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies
Skills, Qualifications & Experience
- ARLA or equivalent property qualification where possible (level 3 essential, level 4 desirable).
- Proven track record of outstanding customer service experience in lettings / property management.
- Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe / Hubspot.
- Proven track record of outstanding customer service skills
- Problem solver / solutions driven
- Adaptable and resilient, able to handle pressure and peak periods
- Excellent attention to detail and organised approach to prioritising tasks
- Excellent written and verbal communication skills
- Excellent interpersonal skills with the confidence to engage with a variety of people at all levels.
- Self-motivated / proactive
Working Pattern: Monday to Friday, 9am to 6pm. Weekends are covered on a rota system, once in 3/4 weeks with a day off in lieu.