We are seeking an experienced BTC to join our VIP team.
The candidate must have a strong background in travel administration, with expertise in managing complex itineraries for high-profile clients. Proficiency in Sabre, specifically with native entries and invoicing, is required. The ideal candidate will also have experience with domestic and European rail bookings, hotel group bookings, and ancillary travel arrangements.
Responsibilities:
- Manage the VIP team inbox, clearing unnecessary emails and assigning confirmation emails to respective agents
- Resend confirmations and merge complex itineraries as needed
- Handle ticketing, refunds, and exchanges with accuracy and efficiency
- Create and manage invoices in native Sabre
- Book domestic and European rail travel
- hotel group blocks, and ancillary services like car parking and meet & greet
- Prepare detailed room manifests for hotel group bookings
- Request and organise hotel folios and receipts
- Set up hotel bill backs (prepay hotel using confermapay Virtual cards)
- Run Spectra reports and manage queues in Sabre
- QC PNRs to ensure bookings have seats and passport details
Requirements:
- Experience in travel administration, with a focus on VIP or corporate travel
- Proficient in Sabre, specifically with native entries and invoicing
- Strong knowledge of ticketing, refunds, and exchanges
- Experience with domestic and European rail bookings
- Ability to manage complex hotel group bookings and prepare room manifests
- Proficient in booking ancillary travel services
- Strong organisational and communication skills
- Ability to work in a fast-paced environment with high attention to detail