Sales Support Administrator
Stamford Area
Hours - Monday to Friday 35 hrs pw
Salary - Competitive plus bonus and good benefits package
Our client are a well established company who offer a range of innovative technology and data services that supports their customers to better understand their business and thrive in an increasingly competitive market place.
They are now recruiting a Sales Support Administrator on a permanent basis - this is a great opportunity to join a small team providing excellent, consistent and professional levels of service to customers and all aspects of the business
What you will be doing ...
- Liaising with wholesalers for setting up customers on electronic ordering.
- Liaising with wholesaler sales personnel and customers regarding new installations and additional requirements
- Liaising with engineers, wholesalers and customers to agree installation dates
- Liaising with Hardware regarding equipment orders
- Generating invoices for equipment sales and new installations
- Use of direct debit software.
- Use of payment software to take card payments and add payments into our database.
- Providing assistance with data input where necessary
- Assist and support the sales team with leads. Update CRM on a daily basis, regarding sales leads, logging every conversation and action including updating the sales team.
- Weekly CRM reporting to Manager.
- Liaising and assisting Customer Services on fuel integration sign-up. Assist and liaise with Installation team surrounding fuel sign up.
- Advise customer enquiries on partner services and additional equipment, liaising with Customer Service and Hardware.
- Upselling equipment to existing customers.
- Responding to marketing campaigns with outbound sales calls.
- On-line demo training
About you ...
- You have strong educational qualifications
- You have a proven track record in customer service and administration
- Motivated, outgoing, organised individual with a structured reliable approach to both resolving issues and developing solutions
- You are a confident and clear communicator
- You have a strong work ethic able to work on own initiative.
- Open and honest person, comfortable working as part of a team and contributing confidently to discussions relating to tasks and projects.
- Good listening and problem-solving skills, - a logical thinker with the ability to communicate at all levels.
- You understand the Principles of Accounts (Finance)
On offer is a competitive salary based on experience and industry benchmarks with yearly salary reviews, commission payments for equipment sales, twice yearly bonuses, a flexible working environment, 25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked, Life assurance, Pension scheme (3% employers' contribution).
If interested, please apply here or call Kim to discuss further.