Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story!
As one of our 1st Line Support Analysts, you will be responsible for:-
- Resolving 1st Line IT support requests
- Answering and logging IT helpdesk calls on our monitoring system
- Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs
- Adding to/creating an article in the knowledge base for support users or IT Support staff
- Carrying out regular system maintenance and backup checks
- Proactively creating and updating manuals and support desk knowledge base for 1st Line issues
- Escalating calls on grounds of complexity and/or urgency to 2nd line support
If you possess a combination of some of the following skills, then LETS TALK!
- Experience supporting Windows and Microsoft products, remotely, over the phone and face to face.
- Experience working on a Help Desk providing 1st/2nd Line support.
- Desktop Support
- Managing IT hardware including laptops, desktops and mobiles
- Knowledge of network support including switches and telephony
- Familiar with printers and scanners
- Microsoft Office
- Windows OS
- Active Directory
In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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