PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor.
As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by experienced colleagues and your manager.
As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction by:
- Responding to inbound queries related to orders, warranties, defects, and deliveries
- Accurately updating customer query data in our system for team transparency
- Collaborating across departments and with partners to resolve customer issues
- Processing and sending sales orders promptly and accurately to partners
- Preparing and processing customer quotes, including service charges
- Meeting SLA and KPI targets related to response times and resolution outcomes
What We are Looking For:
- Proven experience in a customer service role
- Excellent relationship-building skills with a customer-first mindset
- A calm, empathetic approach combined with diligence and high standards
- Proficiency in IT, with the ability to learn new systems quickly.
Your Opportunity:
- Stability
- Longevity
- Training
- Support
- Career development
- Variety in your role
- Autonomy
Salary & Benefits:
- £26,000 to £30,000 (depending on experience)
- Bonus
- 20 days holiday (increasing to 23 after 1 years' service, and 25 after 3 years' service)
- Company pension