Pensions Customer Service Representative – 5-Month Contract
Location:
Edinburgh (on-site full time)
Rate:
£150 per day
Duration:
5 months
Are you a skilled customer service professional with a passion for delivering exceptional support? Do you have a knack for making complex topics simple and clear? If so, we'd love to hear from you!.
Our client is a leading provider of life insurance, pensions, and asset management services. They are seeking a
Customer Service Representative
to join their dynamic team on a 5-month contract.
What You'll Do:
- Handle customer inquiries related to pensions, ensuring prompt, accurate, and professional responses.
- Guide customers through processes such as pension transfers, contributions, and withdrawals.
- Collaborate with internal teams to resolve complex issues efficiently.
- Maintain detailed records of interactions, ensuring compliance with regulatory standards.
- Provide proactive and empathetic support to customers during potentially sensitive discussions.
What We're Looking For:
- Previous experience in a telephony customer service role, ideally within pensions or financial services but this is not essential
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Familiarity with pensions regulations and processes (preferred but not essential).
- A self-starter with the ability to work independently and as part of a team.
What We Offer:
- Day rate of £150.
- Opportunity to gain experience with a globally recognized financial services leader.
- A supportive and collaborative work environment.
- Flexibility to work remotely or from one of our offices.
If you're ready to make a difference in customers' financial futures and thrive in a fast-paced, rewarding role, apply today!