Job Description
Responsibilities:
- Answering incoming maintenance calls from tenants and clients promptly and professionally.
- Recording detailed information about maintenance requests accurately into our system.
- Assessing the urgency of maintenance issues and prioritising accordingly.
- Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
- Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
- Following up with tenants to ensure their satisfaction with completed maintenance work.
Requirements:
- Excellent communication skills, both verbal and written.
- Previous experience in a customer service or call handling role preferred.
- Ability to remain calm and composed under pressure.
- Strong organisational skills and attention to detail.
- Proficiency in using computer systems and software for data entry and communication.
- Knowledge of property maintenance processes and terminology is advantageous but not essential.