Are you looking to develop your career within Application Support?
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
We have an exciting new opportunity for a Application Support Analyst to join our team here in Leeds. The Application Support Analyst will be responsible for providing technical support and maintenance for insurance, legal and tax related applications. The role involves troubleshooting, maintaining, and optimising application performance to ensure business continuity and user satisfaction.
What you'll be doing:
- Configure Dynamics 365 applications according to business requirements.
- Customise and configure workflows to facilitate D365 integration with other applications.
- Develop and test detailed functional designs for business solution components.
- Supervise application build, test, and deploy activities.
- Plan and execute data conversion activities.
- Drive test planning and execution.
- Provide technical support and troubleshooting for Dynamics 365 issues.
- Evaluate the current state of Microsoft Dynamics 365, strategising improvements and maximizing existing processes.
- Participate in project and implementation activity to support service readiness ahead of go-live.
- Provide post-implementation support and training to users.
- Provide first and second-level support for insurance, legal and tax applications.
- Work closely with the IT Security team to ensure all IT Support services satisfy internal and external risks and compliance requirements.
- Provide training and support to the core customer base.
- Maintain and support improvement initiatives associated Markel's CMDB.
- Ensure that all information whether in the CMDB or in other supporting application such as Confluence are an accurate reflection of Markel's IT estate.
Our must haves:
- A demonstrable record of D365 application configuration.
- A deep understanding of D365 products and client applications.
- Knowledge of business application integration
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Proven experience in application support
- Experience with Power Platform and Power Apps solutions would be a desirable
- Familiarity with Agile and Scrum methodologies.
- Experience with insurance software applications would be desirable
Who we are:
Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better | We enjoy the everyday | We think further
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.
What's in it for you?
- A great starting salary plus annual bonus & strong benefits package...
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.