Sales Administrator
Leatherhead, Surrey (Hybrid working after 3 months)
£23,000 - £31,000 - Dependant on experience
Hours: Flexible working hours between 8.00am- 6.00pm
We are seeking a dynamic and versatile individual to join our client as a Sales Administrator. In this role, you will play a vital part in the sales process by managing orders, maintaining customer relationships, and handling various sales administrative tasks. You will also assist with training administration, supporting the team in delivering excellent service to clients.
Sales Administration:
- Efficiently manage and follow up on customer orders received through our e-commerce system.
- Prepare and process quotes for clients.
- Process purchase orders with meticulous attention to detail.
- Collaborate closely with the logistics team to optimize order processing and delivery.
- Maintain and update the customer relationship management (CRM) system to enhance customer interactions.
- Assist the sales team with producing quotes and processing orders via the e-commerce system (aroxa.com).
Customer Support:
- Respond to customer inquiries on our Taster Validation Scheme (TVS) and provide assistance via HubSpot, ensuring timely and helpful responses.
- Address customer questions, concerns, and feedback related to the TVS.
- Maintain a high level of product knowledge to effectively assist customers. Reissue and provide new customer logins and access levels.
Training Course Assistance:
- Book travel arrangements, including flights and hotel accommodations, for training courses.
- Prepare training rooms, ensuring all necessary materials are available and set up.
- Pour samples for assessors during training sessions and assist in managing the flow of activities. Occasionally assist on training courses, with travel required for a couple of weeks per year. Typical trips last a couple of days, with a maximum of one week.
- International travel will be required; candidates must have a valid passport and the ability to travel internationally as part of the role.
Essential:
- Proven experience in a sales administration or customer-facing role.
- Proficiency in MS Office (especially Excel and PowerPoint), CRM systems (e.g., HubSpot)
- Excellent communication skills, both written and verbal.
- Strong organizational skills with a keen attention to detail.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Willingness and ability to travel internationally (up to a couple of weeks per year).
- Knowledge of office management systems and familiarity with e-commerce platforms is a plus.
Salary & Working Conditions
- Salary negotiable, based on experience.
- 37.5 hours per week, Monday to Friday.
- Office-based at our Leatherhead office, with the flexibility for occasional remote work.
- 26 days holiday, plus bank holidays.
A number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development.