Are you an accomplished Administrator with a background in higher education offering exceptional customer service?
Can you lead by example, delegating work and ensuring the 'front of house' service runs smoothly at all times?
The Role
This is a maternity leave contract to ideally start in September / October to join a university based in Central London. You will be based on-site daily within their bright, very modern campus which offers students a range of programmes, including weekend courses. Their ideal candidate would offer their availability from Tuesday - Saturday, however the Manager would consider candidates who can only offer Monday - Friday. Ideally, the team are seeking someone who can work a 35-hour shift pattern between the hours of 08.30am - 6pm, but a 9am - 5pm could be considered.
The role has responsibility for the day-to-day operational oversight of 5 Operations Administrators (Front office staff). You will offer a high-quality administrative support and customer service at the university's front desk providing advice and support to both staff and students in a professional and helpful manner. Excellent customer service and communication skills are essential for this role.
You will undertake a range of administrative duties and will be expected to work independently and proactively to ensure tasks are completed.
Benefits include:
- 40 days in total: 28 days holiday plus 4 University closure days plus 8 Bank Holidays.
- 5% employer pension contribution & 6.1% employée pension contribution. USS pension provider
- Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
- Career and development opportunities, including support to gain further qualifications
- Support for health and wellbeing, including occupational health and counselling support services
- Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
- Travel schemes, including the cycle to work scheme and season ticket loan
Key duties include:
- Supporting the Campus Operations Manager to ensure a smooth running of the front office Operations Administrators
- Respond appropriately and in good time to requests by phone, email or via the CAFM system
- Assist with arranging meetings, taking minutes and circulating papers for monthly / quarterly review meetings
- Responsible for providing support University events such as graduation, open days and welcome days both administratively and on the day
- Produce and monitor Operation Administrators working rota and ensuring excellent time-keeping
- Operate as part of a Helpdesk to manage the department workload
- Using various IT systems to ensure effective administration (e.g. Moodle/CELCAT/Unit-EM/ MS Office
Experience required:
- Previous experience within another university in providing high quality administrative support
- Demonstrable excellent customer service delivery
- Good interpersonal and communication
- Ability to demonstrate effective organisational skills
- Leadership qualities to oversee the team to ensure a great service
- Competent with IT packages including Microsoft Office
Application process:
Apply online today with your CV, ensuring you have covered the key essential criteria listed above
Interview process:
TPP will be in touch within 3 working days should you meet the above criteria to discuss the role and your experience in more detail and your CV will be submitted to the client should you wish to proceed.
If your CV is short-listed by the university, the HR Business Partner will offer an initial informal call to give further context and if successful your CV will be shared with the hiring Manager.
1st stage interviews will be held online in early September
2nd stage will be for the successful applicant (s) to meet in-person to have a tour and meet the team
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.