An exciting opportunity has arisen for a talented Head of Fraud to lead and drive forward our client's fraud operations in London. This role is part of the leadership team in a well-established, but continually evolving business, operating in a regulated industry with a strong emphasis on compliance, process, and risk mitigation. The successful candidate will be joining a global leader in the fintech space, known for their innovative alternatives to traditional banking solutions.
Responsibilities:
- Manage the performance of the Fraud Operations Team, ensuring all SLAs and quality standards are achieved.
- Design and implement fraud prevention strategies and processes necessary for minimizing risk.
- Develop strategies effective for the detection and prevention of fraud.
- Conduct enhanced Fraud Risk assessment across the business, including establishing a Fraud Risk Framework.
- Utilize various data analysis tools in collecting, sorting and analysing financial data to reveal inconsistencies.
- Own full end-to-end resolution of fraud cases, including handling escalations and communications with various business parties.
- Coordinate training to the team in relation to fraud prevention and chargeback related matters.
- Maintain record of all investigative operations and results of analysis.
- Produce and present performance reports and commentaries as required.
Requirements:
- Subject matter expertise in card and account based fraud across financial services, specifically payments.
- Proven track record in managing and driving effective fraud teams in the Payments industry.
- Strong experience in Mastercard chargeback and negative balance processes and procedures.
- Solid understanding of the fraud regulatory landscape in the UK.
- Experience in managing 3rd party systems, including an ability to manage relationships and vendor negotiations.
- Commitment to Best Practices: Understanding that fraud prevention is ever evolving.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates