About my client:
My client is a fast growing start up looking to change the face of financial advice and the way it's delivered in the UK. They firmly believe that a human adviser needs to be at the heart of every client relationship, however by leveraging technology they can empower their advisers to deliver higher levels of service and cut out a lot of the day to day admin that gets in the way.
At their core, they're here to build a game changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by innovative technology, they empower their customers to go beyond just making smarter financial decisions to living the lives they dream of.
About the role:
They are seeking a Head of Mortgages to play a pivotal role in leading and managing the mortgage team, ensuring the seamless delivery of mortgage services to clients. This senior leadership position demands a strategic thinker with extensive experience in mortgage advice, a deep understanding of regulatory requirements, and exceptional team management skills.
You will be responsible for overseeing the end-to-end mortgage operations, including business development, processing, and ongoing servicing. Collaborating closely with other senior leaders, you will develop and implement strategies to drive operational efficiency, enhance customer satisfaction, and support the organisation's growth objectives.
What you'll be doing:
- Leadership and management: Provide strong leadership and guidance to the mortgage team, fostering a culture of excellence, collaboration, and continuous improvement
- Operational oversight: Oversee all aspects of mortgage operations, ensuring compliance with regulatory requirements, company policies, and industry best practices
- Process improvement: Identify opportunities for process enhancements and implement changes to streamline operations, reduce costs, and improve service delivery
- Customer focus: Ensure a superior customer experience by maintaining high standards of service and addressing any issues or concerns promptly and effectively
- Performance management: Set performance goals for the mortgage team, monitor progress, and provide regular feedback and coaching to help team members achieve their full potential.
- Inter-team collaboration: Collaborate with the other teams within the business to deliver consistent client outcomes and drive overall business success.
Requirements
- Relevant qualification to be able to give mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice)
- Extensive experience in mortgage broking and operations, with a proven track record of leadership and management success
- In-depth knowledge of mortgage products, regulatory requirements, and industry trends
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal abilities
- A results-oriented mindset with a focus on delivering exceptional customer service and achieving operational excellence
Benefits
- Join a firm with genuine purpose and impact on customers, along with a strong moral code
- Competitive salary + benefits (bonus, pension, private medical, income protection, death in service)
- Potential to get equity in the company in the future
- Access to Wellness / mental health support (Headspace App + mental health support through private medical)
- Budget for additional learning / cost of exams
- Electric vehicle leasing through salary sacrifice / cycle to work scheme
- Flexible working hours and hybrid remote working (typically 2-3 days a week working in the office)
- Exceptionally open and diverse, multinational team
- Entrepreneurial, creative environment