Operations Manager
Flexible Workspace. Coworking. Serviced Office. Managed Office.
- Salary: £45,000 to £50,000 plus up to 10% bonus
- Location: City of London
- Start Date: ASAP
- Responsible to: Company Founder
- Responsible for: The operation and management of flexible workspace properties and the on-going positive experience of existing members
Job Purpose:
This is a unique opportunity to use your experience in the flexible workspace sector to take charge of the operational success of the business, with no middle-management to slow you down or stall your career growth.
You'll work directly with the business Founder to make company-wide decisions, impacting business growth and success. Our client have a portfolio of 3 excellent centres and will be continuing to grow over the next few years.
You'll take responsibility for all aspects of the running of our clients locations and the delivery of a first-class service to members. The Operations Manager will also be heavily involved in the improvement of processes as well as future expansion of the business.
Main Duties and Responsibilities:
- Responsibility for the operational management of all locations
- Responsible for overseeing and managing the full member experience from 'check in' to 'check out'
- Development of 'on-boarding process' for new members
- Management of Help Desk and members area
- Management of member access to all workspaces
- Creation of new operational processes and improvement of existing processes to maximise efficiency and smooth running of spaces
- Building and maintaining effective relationships with building staff and contractors
- Management of contractors to ensure works within the space are completed on time and within budget
- Liaising with suppliers of services, consumables, etc
- Involvement in expansion planning, design, and build of future spaces
- Creation and execution of social and networking events for members
- To undertake any other duties of a similar level and responsibility as may be required from time to time.
Person Specification:
Knowledge and Experience:
- Previous experience within the serviced office sector would be highly advantageous
- Experience of working with contractors would be beneficial
- Experience of delivering projects on time and within budget
- Proven track record of training individuals and people management
Skills and Abilities:
- Ability to self-motivate and work autonomously
- Proven leadership skills
- Excellent organisational and prioritisation skills
- Excellent communication skills
- Good IT skills
- Ability to deal with clients and colleagues in a professional manner
- Ability to work under pressure and to deadlines
- Ability to deal with a varied workload
- Numerate
- Good sense of humour and positive approach to life is essential
Circumstances:
- Happy to travel between multiple locations throughout the course of an average working day
- More important than specific skills and experience is a willingness to get stuck in and work professionally at all levels. This could be participating in meetings at a board level, getting 'hands-on' when dealing with an emergency such as a flooded office, or creating and directing operational processes in future buildings.