Client Success Executive
Oakham, Rutland (with hybrid working after probation - one day per week from home)
About Us
Committed to delivering the very best, Firechief Global is a family-owned business that provides leading fire safety equipment for commercial and domestic premises.
We have a vision of a world where people can live and work free from the fear of fire. As the UK's fastest-growing fire safety brand, every product we supply fits with our ethos of quality, reliability, and high performance, with Firechief products carrying a range of accreditations such as the BSI Kitemark, LPCB approval, MED certification, CE mark, and UKCA.
Operating from our Head Office in Rutland and Global Distribution Centre in Birmingham, we work with an extensive network of distributors, customers, industry contacts, and specialists, and hold stock of up to half a million products at any one time, available for immediate dispatch.
We are now looking for a Client Success Executive to join us on a full-time, permanent basis, working 40 hours per week from 8:00 - 17:00.
The Benefits
- Salary of up to £26,000 per annum
- Increased earning potential based on company performance
- 23 days' holiday rising to 25 days after 3 years' service
- Generous Team Profit Sharing
- Private Healthcare Contribution
- Salary Sacrifice Car Scheme
- Cycle to Work Scheme
- Pension scheme
- Free Parking
- Free tea, coffee and snacks
This is an exciting opportunity for a highly organised, customer-focused professional to join our innovative organisation.
In this key frontline role, you'll play a pivotal part in ensuring our clients receive unparalleled service, all whilst growing your professional skillset with a team that is committed to excellence in the fire safety industry.
What's more, we invest in our people by offering a range of benefits designed to support your wellbeing and career growth, and you'll thrive in a role that values your contributions and fosters a healthy work/life balance.
So, if you want to make a real impact with a rapidly growing company, read on and apply today!
The Role
As a Client Success Executive, you will act as our first point of contact for clients, ensuring they receive the highest level of service and support.
Delivering a highly professional, friendly and efficient service, you'll answer queries, produce quotes and manage client accounts via phone and email.
You'll look after smaller accounts, growing relationships with your clients, identifying their buying needs and offering a vast range of trusted products and equipment, ensuring customer satisfaction and smooth service delivery.
Additionally, you will:
- Provide technical advice and support
- Promote uptake to our Reward Scheme
- Update and maintain the CRM system
- Provide delivery information and updates
- Processing orders and upselling products
About You
To be considered as a Client Success Executive, you will need:
- Customer facing experience
- Tech savvy with the ability to pick up new software and systems quickly
- Strong written and verbal communication skills
- Excellent attention to detail
- Great organisational and time management skills
- Proficiency in the use of Microsoft packages
- Five GCSEs, including English and Maths
Knowledge of the fire industry is not essential, but you'll need a keen willingness to learn about our products and the industry.
Internally, this role will be known as Customer Success Assistant.
Other organisations may call this role Customer Service Executive, Order Processor, Sales Administrator, Customer Support Executive, or Sales Support Executive.
Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to grow your career in an engaging role as a Client Success Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.